Work

Risk Lead

Verifone Systems

May 2023 - Present

Remote

    In 2023 I joined Verifone as a Risk Lead, managing multiple products.

  • Risk Management and Strategy Development:
    • Lead risk management for a diverse portfolio of financial technology products, driving the development and implementation of risk strategies across their lifecycle;
    • Conduct in-depth risk assessments and formulate strategic mitigation plans, resulting in a substantial reduction in potential threats and vulnerabilities;
    • Lead cross-functional collaboration with product management and development teams, providing strategic direction and guidance, ensuring alignment with risk management directives and best practices;
    • Develop comprehensive documentation and management guidelines, streamlining structured risk management and strategy implementation, and fostering clarity and consistency in organizational procedures;
  • Fraud Prevention and Compliance:
    • Manage merchant fraud prevention within the acquiring division of the company, enforcing stringent compliance measures and formulating robust fraud prevention rules;
    • Ensure strict adherence to regulatory standards in the context of both Card-Present (CP) and Card-Not-Present (CNP) transactions, covering a wide array of digital, online, and point-of-sale (POS) payment solutions;
    • Collaborate closely with external partners and card networks to enhance compliance and fraud prevention strategies, ensuring alignment with industry best practices and regulatory requirements;

Payments and Fraud Lead

Telus International

March 2018 - May 2023

Remote

    In 2018, I was promoted to lead the Payments and Fraud teams within Riot Games, eventually transitioning to a more product and risk oriented role at the end of 2020.

  • Leadership and Strategy:
    • Led a team of payment and fraud operations specialists, overseeing the enhancement of fraud prevention strategies, and streamlining payment procedures for Riot Games;
    • Developed and delivered specialized Payments and Fraud training sessions, drafted and maintained expansive knowledge articles to address emerging fraud threats;
    • Developed targeted anti-fraud strategies and implemented advanced security measures to combat increasing threats in the online gaming industry;
  • Data-Driven Insights and Risk Evaluation:
    • Implemented multiple data analytics techniques and established data dashboards to provide real-time insights into fraud patterns and payment system performance;
    • Empowered decision makers across various teams with comprehensive data, enabling proactive, data-driven choices to optimize security measures and payment processes, keeping pace with evolving fraud tactics;
    • Facilitated the development and execution of fraud risk evaluations spanning multiple departments and payment channels within Riot Games;

Payments and Fraud Specialist

Telus International

Nov 2016 - March 2018

Bucharest Metropolitan Area

    In 2016, I joined Telus International to work as a risk specialist, contracting for Riot Games.

  • Fraud Prevention and Data Analytics:
    • Designed and implemented fraud rules tailored for online purchases, leveraging multiple data sources to ensure precision and effectiveness in fraud prevention;
    • Specialized in leveraging data analytics to assess and enhance billing and payment processes, utilizing key performance metrics for process refinement;
  • Operational Improvement:
    • Acted as a main point of contact for payment discrepancy reports, maintaining high levels of customer satisfaction;
    • Applied customer journey mapping techniques to improve the overall customer experience, identifying pain points and implementing solutions to streamline the customer experience;